YOUR HOME SERVICE AND CONCIERGE SERVICE FOR
Gold Coast and Byron Bay
You need a professional and experienced cleaning service team who does the job right.
Terms and Conditions
1.ACCEPTANCE OF TERMS
Your access to and use of the Zoklin web site (“the web site”) and any Services referred to in Clause 2, is subject exclusively to these Terms and Conditions. You will not use the Web site or services offered by the web site for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the web site or services offered by the web site you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the web site/Services.
We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Web site or services offered by the web site following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.
2. THE SERVICE
The web site may provide communication tools such as email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities (“the service”) designed to enable you to communicate with others. Unless stated otherwise the service are for your personal and non-commercial use only.
We are committed to responsible data management and subscribe to the principals of the data protection legislation in Australia. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the service you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. The information is used solely for notifying you of changes or updates to the web site/Services.
4. CANCELLATION /NON DELIVERY OF SERVICES
4a. Customer Cancellation/Non Attendance Housework Regular Clean Cancellation. Housework Regular Cleaning prices are set lower than One Off Cleaning prices on the basis that at least four cleans will be provided. If the service is cancelled before four cleans have taken place, those cleans which have taken place will be charged at the full Housework One Off Cleaning rate. After 4 cleans have taken place, cancellations of further cleans will be charged at 100% where less than 24 hours notice is given, and 50% where between 24 and 48 hours notice is given. Housework One-Off Clean Cancellation. For cancellations within 24hours, 100% fee will be charged. For cancellations between 24 hours and 48 hours notice, 50% will be charged. If Zoklin is unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, Zoklin will charge the full cancellation fee.
4b. Zoklin Cancellation/Non Attendance Zoklin will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Zoklin will use its best endeavors to arrange an alternative time suitable to both parties for the performance of its services. Where Zoklin fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall Zoklin be liable for any other losses including loss of profit or consequential loss.
5. PRICING & PAYMENT TERMS
5a. Minimum charges Housework Regular Clean – $70.00 Housework One-Off Clean – $185.00 (TERMS APPLY)
5b If we arrive to clean and there is no payment provided, we will contact you immediately for payment arrangements or reschedule your appointment.
Payment for services is due in full at time of service. We accept cash or personal check (Please make checks payable to Zoklin, or payments by credit/debit card the website www.zoklin.com.
5c. What happens if you make late payment ?
It’s important to pay your cleaning service bill on time. If don’t pay by the due date indicated on your invoice, you’ ll be charged account keeping fee on the entire amount you owe until you pay in full.
Late payment could also result in :
– Such as an increase in your account keeping fee
6. DELAY DUE TO BUILDERS/DECORATORS BEING ON SITE
Any delay due to builders or decorators being on site at the agreed time of a clean may result in additional time being required for the clean or the clean being postponed till a later date. Furthermore it may not be possible to provide the standard of service originally agreed due to no fault of Zoklin . Additional time will be charge at the same rate as agreed for the Full clean while a delay will result in a 50 % charge of the original in addition to the full charge for the completed clean.
Our work is guaranteed, however we do not offer a refund. If you are dissatisfied with our cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the areas you are not happy with at no additional cost you.
When you need extra services or additional cleaning on your schedule cleaning day, please call us 24 hours in advance to make sure we reserve the extra time we need in order to provide time for the additional service needed.
8. WORKING CONDITIONS
In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the customer will be charged 100% of the cost of the Booking.
We value our employees and take their safety very seriously, so our policy requires that they not lift anything heavier than 35 lbs, nor use ladders. We do not want them to risk back injuries, and, we do not want to damage your floors either. If you would like cleaning done behind a refrigerator / stove, sofa or other heavy furniture, please have it moved prior to cleaning so our service team can access the area.
9. USE OF CUSTOMERS EQUIPMENTS
Our staff are strictly instructed not to use any of your personal equipment while in your home. You agree to permit staff members to use the telephone ONLY to call the Customer Service team on a local number if necessary.
10. DAMAGE/ LOSS POLICY
Zoklin is fully insured. Please notify us within 24 hours of the cleaning date and we will make arrangements to have the item repaired or replaced for you.
Items excluded from liability are cash, jewelry, one-of-a-kind items or hard to get items, items of sentimental value, art, antiques and electronics.
If any invoices remain unpaid, all rights regarding a Damage / Loss claim are waived until the outstanding amount is settled.
Zoklin may consider unpaid invoices of services as a “Payment Settlement Agreement Exchange for Damage or Loss Claim” with the client.
11. USE OF CUSTOMER INFORMATION
The information you give will be held and used by Zoklin to perform the business for which we are registered. This may include sending you details of Zoklin offers and services that may be of interest to you.
Once the Cleaning service has been completed, you will be expected to check the result immediately after with our onsite supervisor. If you happen to notice something ypu are not satisfied with , our staff will gladly clean it again free of charge. If you cannot be present to check the result, we will not offering a free return service once we have left the site.
13a Housework Damage to/ Loss of Property. In the event of damage or loss as a result of negligence, the liability of Zoklin shall be limited to repair or the replacement cost of the item, taking into account its age and condition. Zoklin shall not in any event be liable for any loss of profit or consequential loss.
13b. Claiming Compensation Any claim for compensation must be notified to the Zoklin as soon as possible and in any event within 3 days of the damage occurring. Zoklin does not offer refunds for work performed, any compensation will be at the discretion of management.
13c. Zoklin , through prior arrangement with the customer can use the products or equipment as requested and supplied by the customer, however Zoklin will not accept any liability as a result of any damage caused through the use of the products or equipment supplied by the customer. The products used and supplied by Zoklin are industry standard and fit for the purpose. Zoklin insurance policy will not indemnify for liability arising from or in respect of loss or damage to a customer’s property through the use of the customers own cleaning equipment, chemicals or solutions
14a. Key holding Zoklin undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Zoklin, we will make appropriate arrangements as soon as reasonably possible. Zoklin shall not be liable for any loss or damage as a result of a delay caused by you.
14b. Liability for death or personal injury Nothing in this contract shall limit or exclude Zoklin liability for death or personal injury caused by negligence